Protecting Your Privacy
Thank you for using our Site. At ElectricityBuzz, we are committed to protecting your privacy and creating a safe and secure online environment for anyone who visits and signs up for electricity service on our Site. As an ElectricityBuzz user, you are in control of all your electricity decisions and we know that you would like to remain in control of your personal information as well.
We promise never to sell or rent any of your personal information without your prior consent. Your trust and confidence are our highest priority. ElectricityBuzz agrees to maintain your personal information collected on this website in accordance with all laws and regulations relating to the protection of personal data under Federal Laws and the State of Texas. For questions or concerns regarding our privacy policy, please contact ElectricityBuzz Customer Care at info@electricitybuzz.com
This Privacy Policy explains the following:
Information We Collect From You
Your personal information is confidential. When you register with ElectricityBuzz, we ask for the basics - including your name, email address and password. When you make a selection and sign up for electricity service, we will need your personal information (e.g. name, birth date, social security number, driver’s license number, address etc.) for application process and energy related purposes only.
For all ElectricityBuzz visitors - not just registered users - we collect information such as IP addresses, browser type, domain names, access times, duration of visit, referring URL, platform, new/repeat information, timestamp and exit page information. One of the uses for which this data is gathered is for statistical purposes so that we may analyze trends and performances over time. ElectricityBuzz uses third-party service providers to help us gather and analyze information about our customers. These service providers are contractually restricted from using your information in any manner, other than in helping us to provide you with the products and services available on our Site.
If you contact our Customer Care department, we will also collect the information you provide which details the nature of your question or problem to enhance the quality of our Site. We will verify your personal information in order to establish authenticity of our members when you contact us with a question, problem, or make changes to your profile. Lost or forgotten e-mail address or password will be sent to your e-mail address provided at registration.
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Who is Collecting the Information
Cypress Energy, Inc., a Texas corporation, operates and manages www.ElectricityBuzz.com. More information about Cypress Energy may be found by clicking on the Company page.
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Using Your Information
The data we gather is used to process your application for electricity service, notify you of your purchase or upcoming renewal, contact you if problems arise and, if you have selected to receive them, send you marketing messages. All data is saved in a secure environment. The information we collect helps us better serve you. For example:
We save all of your ElectricityBuzz searches, enrollment for residential electricity service, inquires for business electricity usage - extremely helpful to provide you with better products and services in the future. We process your residential enrollment more quickly and efficiently using the data you provide. For example, if you opt to save your personal information within your account, you won't have to enter it every single time you apply for new or switch electricity service. ElectricityBuzz also uses the information that we gather to target content on our Site to more closely match your interests and, if you have selected to receive email communication from us, to target email marketing messages that are more appropriate to your needs.
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Protection of Your Information
ElectricityBuzz maintains data handling and storage practices and procedures that are designed to ensure the integrity and confidentiality of customer information. When you enroll for residential electricity service on ElectricityBuzz, you are doing so in a safe and secure environment. Personal information is transmitted online using industry standard security measures called secure socket layer encryption (SSL). Current Internet security methods and technologies are used to prevent unauthorized access, maintain data accuracy and ensure correct use of information. This means that information such as your social security number is encrypted, sent through the Internet as a jumbled code, then decoded and passed on to ElectricityBuzz’s secure systems. We also have a digital certificate certifying the secure nature of our site. These safeguards are expressly implemented for the purpose of protecting your information.
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Sharing Your Information
When you enroll for residential electricity service on ElectricityBuzz, the personal information you provide will be shared with the third parties necessary to ensure the completion of your application. This includes the electric providers in our Partner Network with whom you have chosen as your electricity provider, as well as any third parties responsible for facilitating the transaction (e.g., credit bureaus, etc.). The personal information provided to the third parties will not be used for any purpose other than the completion of your electricity enrollment and/or energy related matters.
ElectricityBuzz will also share your information with business firms contracted to provide specific services to us, in a manner consistent with this Privacy Statement. If a third party administers the contest, your participation may be subject to additional terms and conditions and that third party's privacy policy. We are not responsible for such third parties. You should carefully review these third parties' terms and conditions. In situations such as this where your data is shared with a third-party firm, these firms are contractually obligated to only use your personal data for the purpose for which the relationship exists. These firms do not have the right to share your data with other organizations or contact you outside the bounds of their contract with us.
From time to time, we may share general statistical information about our Site and visitors - such as number of visitors, aggregate and non-personally identifiable demographic data, number and type of goods and services purchased, etc. - with our advertisers and partners. However, we do not reveal your name, address or other personal data for anything other than the use it was originally intended without giving you the opportunity to opt out.
ElectricityBuzz may disclose information about you to others if we have a good-faith belief that we are required to do so by law or legal process, to respond to claims, or to protect the rights, property, or safety of ElectricityBuzz or others. This includes, but is not limited to, customer fraud, technical malfunctions, or abuse of our network or systems. We also may provide customer information to third parties, such as credit bureaus, for the purpose of resolving disputes that arise in the normal course of business. Except as otherwise stated above ElectricityBuzz will not disclose your personal information with any third party without your consent.
ElectricityBuzz is not responsible for information collection and privacy practices of third-party sites that are accessed via links from the ElectricityBuzz Site.
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Your Control on Privacy
Registration is optional. If you choose not to register, certain sections of our Site may be inaccessible but you will be able to search products. Please be aware, however, that after a certain number of searches, ElectricityBuzz may require you to register in order to continue searching on our Site. Registration and login is required to complete your enrollment for electricity service on our Site.
In the "My Account" section of the ElectricityBuzz Site, you may make changes to your account and change your email address, change your password or update your contact information. You may also subscribe or unsubscribe for ElectricityBuzz communications. Registration and login is required to access the account settings.
As we explain in more detail below, ElectricityBuzz uses cookies to improve your online experience and reduce the time it takes for you to complete for future enrollments. You may choose not to receive a cookie file by enabling your Web browser to refuse cookies or to prompt you before accepting a cookie. Please be aware, however, that by refusing to accept cookies, you will be unable to access a significant portion of the ElectricityBuzz Site.
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Communication via Email
If you opt-in to receive communications from us, you will receive information we believe will be of use and interest to you. We update you on any important functionality changes to our Site via email.
We keep you informed about ElectricityBuzz deals, sweepstakes, programs, etc., and other special promotions that we think you will find valuable. For example, if you choose to provide us with information about your energy preferences - such as which electric provider you selected and the reasons why- we can deliver highly relevant and customized email newsletters to our members. From time to time, we may ask you to fill out optional personal profiles that will shape our future offers and promotions. With the exception of emails confirming registration, emails that include information about your ElectricityBuzz account, and emails relating directly to an enrollment made on our Site, ElectricityBuzz will not send you any postal mail or emails unless you elect to receive communications from us. If you are no longer interested in receiving communications from ElectricityBuzz, you will receive instructions for opting out of future mailings.
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Control and Access Your Account Information
The information you save under "My Account" is securely stored and can only be accessed using your email login and password (both of which you choose when registering with our Site). If you wish to update, correct or access any personally identifiable information that you saved to your account on ElectricityBuzz, you can make the changes by clicking on the "My Account" links that appear throughout the Site. In addition, all of your previous electricity selection is stored with your account information. ElectricityBuzz cannot modify information about any previous enrollment for electricity service on this Site.
Other Topics:
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Cookies
A cookie is a unique identifier sent to your computer by a Web server and stored on your computer's hard drive. A cookie lets a computer server identify your computer. At ElectricityBuzz, we use cookies to improve your shopping experience and reduce the time it takes for you to complete future enrollments. Our cookies do not include any sensitive information, but they do help us track which of our Web pages are visited and what services are most often used. Please note that in order to use our Site, your Web browser must be configured to accept cookies. You can rest assured, however, that due to the way the technology of the Internet works, ElectricityBuzz does not and cannot use cookies to retrieve personal information from your computer.
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Warning about “Phishing”
We do not and will not, at any time, request your personal information, login name, or password, in an unsecured or unsolicited email or telephone communication. Identity theft and the practice currently known as “phishing” are a great concern to us. Safeguarding your information is a high priority for us at ElectricityBuzz. If you receive suspicious emails requiring your confirmation of personal information, please forward the email to info@electricitybuzz.com
Additional information:
Federal Trade Commission at http://www.ftc.gov/bcp/edu/pubs/consumer/alerts/alt127.htm
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Our Electric Providers
Our goal is to offer our members variety of different residential products and services through our Site. ElectricityBuzz maintains reputable electric providers to offer these products and services. In order to pick the right choose for your situation, all considerations should be taken into account when choosing an electric provider. ElectricityBuzz is not an Affiliate or an electric provider. We make no recommendations with respect to any electric providers.
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Third-party Advertising
From time to time, ElectricityBuzz may use a third-party advertising company to serve advertising on our behalf. Through the use of technology devices - commonly referred to as cookies and action tags - this third-party ad-serving company can measure the effectiveness of our ads. ElectricityBuzz does not have access to the third-party company's cookies, which are similar to our own cookies.
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Surveys, Contests and Sweepstakes
ElectricityBuzz may occasionally offer Site visitors an opportunity to participate in a survey, contest or sweepstakes. Information collected by ElectricityBuzz for such a survey, contest or sweepstakes will be subject to the same protection as the information ElectricityBuzz generally collects from its users. You may at any time opt out of receiving emails or other notifications from us regarding surveys, contests, and sweepstakes available through this Site, by emailing us at info@electricitybuzz.com
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Mergers/Acquisitions
In the event that ElectricityBuzz or substantially all of ElectricityBuzz’s assets are acquired, customer information may be transferred to ElectricityBuzz’s successor company. In the event such a transfer occurs, your personal information will be subject to the same protection as it was prior to the transfer.
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Testimonials and Customer Feedback
At ElectricityBuzz, we often receive testimonials and comments from customers who have had positive electricity switching experiences with our Site. We occasionally publish such content on our Site. If you do not wish to have it publish, please state it when communicating the information to us.
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Children’s Privacy
ElectricityBuzz is a general Site and children are permitted to visit. Children are not eligible to sign up for our services and we ask that minors (anyone under the age of 18) not submit any personal information to us. ElectricityBuzz does not knowingly collect personal information from anyone under the age of 18.
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Notification of Changes
If we intend to use any personally identifiable information in a manner different than what is stated at the time of data collection, we will notify you via email and give you the opportunity to opt-out. In addition, if we make any material changes in our privacy practices, we will post a notice on our Site advising users of the change. This privacy statement may change at any time, so you may wish to check it each time you visit our website.
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Contact Us
If you have questions or concerns regarding your privacy or security on our Site, feel free to contact us by email, telephone, or postal mail.
Email
info@electricitybuzz.com
Telephone
(469) 362-3003
Mail
Cypress Energy, Inc.
P.O. Box 1296
Frisco, TX 75034
U.S.A
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